Terms of Service

Pet Glam is a pet lifestyle and accessories brand offering products such as pet collars, leashes, harnesses, grooming products, toys, bedding, travel accessories, feeding accessories and other pet care essentials.

Throughout this website, the terms “we”, “us” and “our” refer to Pet Glam. The terms “customer”, “you” and “your” refer to any user, visitor or buyer using our website or purchasing our products.

By using this website, you agree that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes and in a manner that does not violate any applicable laws, regulations or third-party rights.

You must not misuse the website by attempting to interfere with its normal operation, upload harmful content, conduct fraudulent activity or use the website for unauthorised commercial purposes.

We reserve the right to refuse service, cancel orders, restrict access or take appropriate action if any user is found misusing the website or violating these terms.

We make every effort to display product details, images, descriptions, colours, sizes, features and prices as accurately as possible.

However, slight variations may occur due to lighting, screen settings, product updates or manufacturing differences. Product images are for representation purposes, and the actual product may slightly vary.

Customers are requested to carefully check product details, size guides, usage instructions and suitability before placing an order.

Pet Glam products are designed for pet care, comfort, grooming, travel, play and lifestyle use. However, every pet is different in terms of size, behaviour, activity level, chewing habits, skin sensitivity and comfort.

Customers are responsible for selecting products suitable for their pets. Products such as collars, harnesses, leashes, toys, grooming items, feeding accessories and bedding should be used under proper supervision wherever required.

Pet Glam will not be responsible for damage, injury, discomfort, allergic reactions, misuse, improper fitting, chewing, scratching or wear and tear caused after product usage.

Once an order is placed on our website, you will receive an order confirmation through email, SMS, WhatsApp or any other available communication method.

Order confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, payment issues, suspicious transactions, incorrect address or any other operational reason.

If payment has already been made for a cancelled order, the eligible refund will be processed as per our Refund, Return & Cancellation Policy.

All prices listed on the website are subject to change without prior notice. Prices may vary during offers, promotions, sales or marketing campaigns.

We reserve the right to correct pricing errors, update product prices, modify offers or discontinue discounts at any time.

Payments must be completed through the available payment options on our website. For Cash on Delivery orders, customers are required to make payment at the time of delivery.

Orders will be shipped to the address provided by the customer at the time of checkout. Customers are responsible for ensuring that the shipping address, contact number and order details are correct.

Delivery timelines may vary depending on the location, courier partner, product availability, weather conditions, public holidays or other external factors.

Pet Glam will make reasonable efforts to deliver orders on time, but we shall not be liable for delays caused by logistics partners or circumstances beyond our control.

Returns, refunds, exchanges and cancellations will be handled as per our Refund, Return & Cancellation Policy.

Due to hygiene and safety reasons, used pet products may not be eligible for return, refund or exchange unless the product received is damaged, defective, wrongly delivered or has missing parts.

Customers are requested to review the Refund, Return & Cancellation Policy before placing an order.

Since our products are intended for pets, hygiene is extremely important. Products that have been used, washed, chewed, scratched, stained, damaged or exposed to pet hair, odour, saliva, urine or any other external condition may not be accepted for return or exchange.

Customers must ensure that returned products are unused, clean and in original condition with packaging, tags, labels and invoice intact.

Pet Glam may run offers, discounts, coupon codes or promotional campaigns from time to time.

All offers are subject to availability and may be modified, withdrawn or discontinued without prior notice. Coupon codes cannot be combined unless specifically mentioned.

Promotional products, discounted products, clearance sale items or special offer items may have separate return or exchange conditions.

Customers may be required to provide personal information such as name, phone number, email address, billing address, shipping address and payment details while placing an order.

Customers are responsible for ensuring that all information shared is accurate and up to date.

Any personal information collected will be handled as per our Privacy Policy.

All content available on the Pet Glam website, including brand name, logo, product images, website design, text, graphics, icons, videos, product descriptions and other materials, is the property of Pet Glam or its respective owners.

You may not copy, reproduce, distribute, modify, publish, sell or use any website content without prior written permission from Pet Glam.

Customers may share reviews, feedback, images or testimonials about our products and services.

By submitting such content, you grant Pet Glam the right to use, display, reproduce or share the feedback for marketing, website, social media or promotional purposes, unless otherwise restricted by law.

Reviews must not contain abusive, misleading, offensive, defamatory or unlawful content. We reserve the right to remove or moderate such content at our discretion.

Pet Glam shall not be liable for any direct, indirect, incidental, consequential or special damages arising from the use or inability to use our website, products or services.

Our liability, if any, shall be limited to the value of the product purchased by the customer.

We shall not be responsible for issues arising due to misuse, improper handling, incorrect product selection, pet behaviour, allergic reactions or failure to follow product instructions.

Our website may use third-party services such as payment gateways, logistics providers, marketing platforms, analytics tools or external links.

Pet Glam is not responsible for the actions, policies, errors, delays or practices of third-party service providers. Customers are advised to review the terms and policies of such third-party platforms where applicable.

There may occasionally be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, availability, offers, shipping charges or delivery timelines.

We reserve the right to correct such errors, update information, cancel orders or modify details at any time without prior notice.

Pet Glam reserves the right to update, modify or replace these Terms of Service at any time. Any changes will be posted on this page.

Customers are encouraged to review this page periodically. Continued use of the website after any changes means you accept the updated Terms of Service.

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products or services shall be subject to the jurisdiction of the applicable courts in India.

For any questions related to these Terms of Service, orders, products or website usage, please contact us through the contact details available on the Pet Glam website. Our team will assist you with the necessary information and support.