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      Delivery Guidelines

      India (Domestic)

      We work with the best courier partners to ensure are safe & timely delivery of your orders. Typically orders received on day zero, get dispatched in 48 hrs.
      For most Metros and Tier 2 cities it takes between 3-5 days for delivery.
      North East orders take between 5-7 days.
      Once your order gets shipped you will receive a notification with order AWB No.
      Please co-ordinate with courier company to complete delivery of your orders.

       

      Returns Policy

      We take great pride in the quality of products we sell and want you to be 100% satisfied with your purchase from Pet Glam. All our products undergo a thorough manufacturing and pre-dispatch quality checks. We value and respect all pet parents’ choice and ensure that only new, unused merchandise is shipped to them. Returns or Exchanges are eligible in case of manufacturing defects or receipt of wrongly shipped products only.

      Our policy lasts 7 days from date of delivery. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are committed to hygiene issues with all pet products we sell and do not accept products with pet hair or stains.

      Several types of products goods are exempt from being returned.

      Products like collars, leashes, harness, clothing, toys, seat covers and bedding are non-returnable given hygiene issues and risk of contamination to other pets.

      Additional non-returnable items: 

      • Gift cards
      • Downloadable software products
      • Custom Orders of any kind
      • Pet Food & Pet Hygiene products

      Refunds (if applicable) 

      Once your return is received and inspected for inward ‘Quality Checks’, we will send you an email to notify you that we have received your returned item or contact you via call or Whatsapp. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

      The refund process may take 8-10 days from the date of receipt of inward QC check at our warehouse. Request your patience and cooperation on the return and refund process.

       Late or missing refunds (if applicable) 
      If you haven’t received a refund yet, first check your bank account again. 
      Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@petglam.in


      Sale items (if applicable) 
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

      Exchanges (if applicable) 
      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@petglam.in

      Shipping 
      To return your product send us an email at support@petglam.in

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In case if we have agreed in writing to arrange for a return pick up from your address to our warehouse, the cost of return shipping will be deducted from your refund. 

      If you have ordered on Cash On Delivery (COD) and are eligible for a return/exchange, it is mandatory that you arrange for the return at your end via a reliable courier partner.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.