Privacy Policy

When you visit or make a purchase from Pet Glam, we may collect certain personal information, including but not limited to:

• Full name
• Contact number
• Email address
• Billing and shipping address
• Payment details
• Order details and purchase history
• Device, browser and website usage information
• Communication shared with our customer support team

We collect only the information required to process orders, deliver products, improve customer service and provide a better shopping experience.

The information collected from customers may be used for the following purposes:

• To process and deliver orders
• To confirm order details and shipping updates
• To respond to customer queries, complaints and support requests
• To process returns, refunds, cancellations or exchanges
• To improve our website, products and customer experience
• To send order-related notifications, offers, updates or promotional communication
• To prevent fraud, misuse or unauthorised transactions
• To comply with legal, tax or regulatory requirements

We do not sell, rent or trade your personal information to any third party for their independent marketing purposes.

Payments made on our website are processed through secure third-party payment gateways. Pet Glam does not store complete debit card, credit card, UPI, net banking or wallet details on our servers.

Payment-related information is handled securely by authorised payment service providers as per their own privacy and security standards.

We may share limited customer information with trusted third-party service providers only when required to complete a service. This may include:

• Courier and logistics partners
• Payment gateway providers
• Website hosting and technology partners
• Customer support or communication service providers
• Legal, tax or regulatory authorities, if required by law

Such information is shared only for business, operational, legal or service-related purposes.

Our website may use cookies and similar tracking technologies to improve user experience, understand browsing behaviour, remember preferences and analyse website performance.

Cookies may also help us show relevant products, offers and advertisements. Customers may choose to disable cookies through their browser settings; however, some parts of the website may not function properly if cookies are disabled.

With your consent, we may send promotional messages, new product updates, offers or newsletters through email, SMS, WhatsApp or other communication channels.

You may opt out of promotional communication at any time by following the unsubscribe option or by contacting us through the details available on our website.

Please note that even after opting out of promotional messages, you may still receive important order-related or service-related communication.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

While we follow appropriate security practices, no online platform, data transmission or storage system can be guaranteed to be completely secure. Customers are advised to use strong passwords and avoid sharing account or payment details with others.

We may retain customer information for as long as necessary to complete transactions, provide support, maintain business records, comply with legal obligations, resolve disputes and enforce our policies.

Once the information is no longer required, we may securely delete, anonymise or archive it as per applicable practices.

Customers may contact us to request access, correction or deletion of their personal information, subject to legal, operational and regulatory requirements.

If you believe any information we hold about you is incorrect or incomplete, please contact us and we will make reasonable efforts to update it.

Our website may contain links to third-party websites, platforms or services. Pet Glam is not responsible for the privacy practices, content, policies or security of such external websites.

Customers are advised to read the privacy policies of third-party websites before sharing any personal information.

Our website and products are intended for use by adults purchasing pet products. We do not knowingly collect personal information from children without parental or guardian consent.

If we become aware that personal information of a minor has been collected without appropriate consent, we will take necessary steps to delete such information.

Pet Glam may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website operations.

Any changes will be posted on this page, and customers are encouraged to review this policy periodically.

For any questions, concerns, corrections or requests related to this Privacy Policy, please contact us through the contact details available on the Pet Glam website. We will review your request and respond as per applicable policies and requirements.